ReCova Plus Privacy Policy

Last updated: 3 October 2026

ReCova Plus is a work app for the staff of a pharmaceutical distribution business (salesmen, helpers, medical representatives, managers and office administrators). It is published on Google Play by sics solutions. Accounts are created only by the business's administrator or with a one-time sign-up code from the administrator. This policy explains what information the app handles, why, and how you can have it removed.

1. Information we collect

Account details: name, email address, role and, when you sign up with a code, father's name, mobile number, CNIC number and address. Passwords are handled by Google Firebase Authentication and are never visible to us.
Work records you enter: daily cash entries, cash recovered from customers, online payment details, expenses, stock, order bookings, returns and recovery sheets. Doctor sale reports made by medical representatives stay on their own phone (and in backup files they choose to save).
Photos you choose to attach: for example payment slips, taken with the camera or picked from the gallery. Photos are only taken when you press the button to add one.
Business data: customer (shop) names, codes, addresses and phone numbers, products, stock, unpaid bills and sales figures of the distribution business, which you see as part of your work.
Device data: a push notification token so the app can send you work notifications.

2. Microphone and fingerprint

Microphone: used only while you hold the voice button when booking an order. Your phone's speech recognition service turns the words into text; the app does not record or store audio.
Fingerprint / face lock: optional. The check is done by your phone; the app never receives your fingerprint or face data.
The app does not use your location, contacts, call log or SMS.

3. How we use information

To run the business's daily work: cash and recovery checking, order booking and invoicing, returns, salary and ledger records, sales reports and team management.
To show each person only what their role allows (for example, a medical representative sees the sales of his own companies and areas).
To send work notifications and app update notices.

We do not show advertisements, do not sell information and do not use it for marketing.

4. Where information is stored and who can see it

Information is stored with Google Firebase (Authentication, Cloud Firestore, Cloud Functions, Cloud Messaging, Hosting) and attached photos with Cloudinary. These services process the data for us under their own security and privacy terms.
Inside the business, information is visible to the administrators and to staff whose role needs it. Access rules on the server enforce this.
When you share a PDF or report (for example on WhatsApp), it goes to the person or app you choose.
We do not share information with anyone else, except when the law requires it.

5. Security

All data travels over encrypted connections (HTTPS/TLS). Server access is limited by role and every account can be switched off by the administrator at once.

6. Keeping and deleting your data

We keep account and work records for as long as you work with the business and as long as the business needs them for its accounts.

To delete your account: ask the administrator of your business, or email sicssolutionspk@gmail.com with the subject "ReCova Plus account deletion" from the email address of your account. We delete the account and your personal details (name, mobile, CNIC, address, notification token) within 30 days. Business transaction records you entered (cash, recovery, orders) may be kept, without your personal details, where the business needs them for its accounts.

7. Children

ReCova Plus is a work app for adult staff and is not meant for anyone under 18.

8. Changes and contact

If this policy changes, the new version will be posted on this page with a new date. Questions: sicssolutionspk@gmail.com (sics solutions, Rahim Yar Khan, Punjab, Pakistan).